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Compare the Top Call Center Software of 2019

Compare the best Call Center software currently available using the table below.

  • 1
    CloudTalk Icon

    CloudTalk

    CloudTalk

    Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centres (sales and customer service teams). 25+ integrations with favourite CRM, helpdesk or e-commerce tools as Shopify, SalesForce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

    Starting Price: $10.00/month Partner badge
  • 2
    Business VoIP Solutions Icon

    Business VoIP Solutions

    ClarityTel

    When you're looking for cost-effective, easy-to-use phone system solutions for your business, turn to ClarityTel. A trusted provider of advanced phone systems in the cloud, ClarityTel helps organizations meet their communication needs at a fraction of the cost of a traditional landline. Get the next generation of VoIP phones with ClarityTel.

    Starting Price: $19.99/month/user
  • 3
    Ring4 Icon

    Ring4

    yourVirtualSIM

    Ring4 provides companies and individuals with a lightweight cloud solution to manage phone lines as simply as they manage emails. The Ring4 smart numbers work on any iOS or Android device and can be managed via the Admin Console. Ring4 phone numbers are mobile and support unlimited texting, unlimited calling, voicemail and call recording. Ring4 starts at $9.99/month/line.

    Starting Price: $9.99 per month per user Partner badge
  • 4
    VirtualPBX Icon

    VirtualPBX

    VirtualPBX

    Get Unlimited Local Minutes for your Business as low as $18.99/mo––––– Level up your business phone system without leveling up the complexity. VirtualPBX's clean, fast, and intuitive interface was designed to save you time and money while bringing modern features to your fingertips. Set up your phone system in as little as 5 minutes and start taking advantage of all the enterprise-grade features VirtualPBX has to offer. Plus, only with VirtualPBX can you receive 24/7 access to telephony experts 365 days per year. Get trusted VoIP for any office, anywhere. Begin your 14-day free trial today!

    Starting Price: $15.99/month Partner badge
  • 5
    Jive Voice Icon

    Jive Voice

    Jive Communications

    Give your business a professional boost with Jive Voice. A cloud-based, feature-rich business phone system, Jive helps thousands of organizations across all industries and sizes to streamline their communications and achieve greater success. Jive Hosted VoIP offers a wide array of features designed to replace legacy landline phones, including unlimited voicemail boxes, auto attendants, and local and long-distance phone numbers.

    Starting Price: $19.95/month/user
  • 6
    FluentStream Icon

    FluentStream

    FluentStream Technologies

    Do you want a business phone service that works without costing a fortune in setup or monthly fees? Wouldn't it be nice to focus on your customers instead of spending hours on hold with your provider every time you want to make a small change? Welcome to FluentStream! We're committed to being the easiest business communication system to do business with. We offer no-contract plans with 24/7 client success for every account. Not only will we hold your hand throughout the entire onboarding process, but we'll do everything on your behalf (including the hassle of calling your internet provider). We know how complicated phone setup can be, and we're more than happy to do the heavy lifting so you don't have to. It's all part of being the easiest business to do business with.

    Starting Price: $20.00/month/user
  • 7
    SalesExec Icon

    SalesExec

    ClickPoint Software

    SalesExec helps salespeople by automating the complex sales follow up process. SalesExec takes the guesswork out of who to call, when to call, email, or send text messages. With guided selling and automated lead prioritization, your salespeople will more efficiently work their leads, with less complexity, helping them to win more deals. SalesExec includes efficiency tools like; local presence dialing to reach and identify 60% more sales opportunities, with automated text SMS, and email nurture to reach customers at the right time in their buying journey. SalesExec will also help your marketing team by capturing and intelligently routing and prioritizing all web leads and phone calls. With SalesExec, your team can handle thousands of leads with ease, ensuring you get maximum ROI from every prospect by enforcing customer outreach and sales followup.

    Starting Price: $55.00/month/user
  • 8
    Insider Telecom Icon

    Insider Telecom

    Insider Telecom

    Get a business phone system without breaking the bank! We help small businesses in the United States get access to big business tools, while keeping prices within reach. In fact, with Insider Telecom, we provide the equipment as long as you need it. Enjoy features like caller ID, call forwarding, conference calling, intercom, auto attendant, and many more! No big upfront purchase for a complete business phone service. That's the Insider Telecom difference. Our support team knows that you probably don't speak "telephone." So they're trained to listen for and understand the root of your specific need - from training and configuration, all the way to fitting you with a different phone system. We want to be sure you're working with the right platform.

    Starting Price: $17.95 per user per month
  • 9
    Freshcaller Icon

    Freshcaller

    Freshworks

    Freshcaller is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Freshcaller provides you an option to start at $0 license fee so that you can launch your call center by only paying for your calls. You can purchase a phone number inside Freshcaller, and start making calls immediately. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.

    Starting Price: $25.00/month
  • 10
    VSLogger Call Recorder Icon

    VSLogger Call Recorder

    Versadial Solutions

    Versadial’s VSLogger recorder combines call recording, quality control, live team performance dashboards, and in-depth reporting to provide you a powerful incident recreation and workforce optimization tool. RELIABLE: Runs for years unattended INNOVATIVE: 2-3 major upgrades per year and custom development INTUITIVE: Quick training time & low total cost of ownership SCALABLE: Record 2 to 9999 lines COMPATIBLE: Tested on a variety of established PBX manufacturers

    Starting Price: $96/Channel/Year | Or starting at $960 for permanent license
  • 11
    T-Max Predictive Dialer & VoiceBroadcast Icon

    T-Max Predictive Dialer & VoiceBroadcast

    T-Max Dialer & Communications

    Unlimited Calling - FREE TRIALS T-Max Predictive Dialer, an inbound and outbound CRM dialing system, is ideal for debt collections, marketing, and sales teams. With T-Max Predictive Dialer, users can reach as many live contacts as possible at one time by dialing up to five numbers at once. T-Max Predictive Dialer's automated system enables users to reduce the time to take on busy signals, wrong numbers, or no answers and instead aim to connect all receivers to a live agent at first contact. Managers can use monitoring to listen to agent calls, barge in or take over calls for QA or to help close the call. If you need a hosted auto dialer VOIP phone system with power dialer, preview dialer, sip phone, webphone, voicemail drops, local caller ID, call center, text to speech, and telemarketing capabilities We also have Voice Broadcasting Auto Dialer Trials. Compatible with ANY CRM including Salesforce Zoho, & Monday Call us at (620) 607-0249 or go to https://tmaxdialer.com/go

    Starting Price: $100.00/month - FREE TRIAL TmaxDialer.com/go
  • 12
    My Call Cloud Icon

    My Call Cloud

    My Call Cloud

    My Call Cloud is a software business formed in 2011 in the United States that publishes a software suite called My Call Cloud. My Call Cloud includes training via documentation, live online, webinars, and in person sessions. The My Call Cloud product is Windows, Mac, Linux, SaaS, Android, iPhone, and iPad software. My Call Cloud offers a free version, and free trial. My Call Cloud includes business hours, and online support. My Call Cloud is call center software, and includes features such as blended call center, call logging, call recording, call scripting, campaign management, escalation management, inbound call center, IVR / voice recognition, manual dialer, outbound call center, predictive dialer, progressive dialer, queue management, real-time chat, and Reporting/Analytics. Product pricing starts at $65.00/month/user. Alternative competitor software options to My Call Cloud include Vocalcom, Xperience, and contactSPACE.

    Starting Price: $65.00/month/user
  • 13
    LogMeIn Rescue Icon

    LogMeIn Rescue

    LogMeIn

    Rescue by LogMeIn is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs.

    Starting Price: $149.00/month
  • 14
    MightyCall Icon

    MightyCall

    MightyCall

    MightyCall is a cloud-based phone system designed for small business owners and their companies. With MightyCall, small businesses can create a professional first impression and deliver outstanding customer service. Top features include crystal-clear sound, toll free or local vanity number, auto attendant, call forwarding, voicemail and transcription, custom greetings and music on hold. No hardware required, MightyCall phone service can be accesses through mobile apps, deskphone & softphone, webphone or your existing phone.

    Starting Price: $19.99/month
  • 15
    Versature Icon

    Versature

    Versature

    Versature is an industry leader in Unified Communications as a Service (uCaaS), delivering SaaS-based business VoIP communications and call analytics solutions to Canadian businesses. With an exclusive focus on VoIP and SIP trunking for business, Versature delivers the highest-quality Polycom phone systems, a sophisticated set of features, integrations with CRM platforms and in-depth call analytics solutions. Trusted by clients and partners, Versature prides itself in its commitment to customer success, offering 24/7 Canadian-based tech support and ongoing learning so that every client can get the most out of their phone solution. Trusted by Managed IT service providers across Canada, MSPs partner with Versature to provide their end-user customers with a reliable VoIP solution and management platform that can take their communications to the next level. The Versature Partner Program is open to all MSPs, ITSPs, VARs, and SIs servicing Canadian businesses for two or more years.

    Starting Price: $29.99/month/user
  • 16
    Genesys PureCloud Icon

    Genesys PureCloud

    Genesys

    Improve the customer experience and enhance employee engagement with PureCloud by Genesys, an all-in-one cloud contact center solution. Simple, feature-packed, and highly scalable, PureCloud connects phone, email, chat and social through one tool. This helps companies keep pace with customer demand on time and in real-time.

    Starting Price: $69.99/month/user
  • 17
    AvidTrak Icon

    AvidTrak

    AvidTrak

    The call tracking platform of choice for Search, Display and Print Advertisers. AvidTrak was created to solve the offline conversion tracking problems that some of our clients were facing. Because of our know-how and expertise in internet advertising and PPC advertising we believe that our solution of call tracking is tailored for the professionals in our space. Track phone calls back to all your marketing and advertisement channels: Search, Social, Display and Print using AvidTrak supplied numbers and tracking software. Enterprise Call Tracking - Use Your Own Numbers and Minutes with AvidTrak software to save Big on call tracking costs. Use Dynamic Phone Number Insertion to know which PPC keyword works best in creating phone call leads. Use Conversion Path Report to know which web page(s) engage your audience and create calls. Record phone conversations of your incoming calls and playback on any device.

    Starting Price: Free Trial with $20 credit, no credit card required..
  • 18
    CrazyCall Icon

    CrazyCall

    CrazyCall

    CrazyCall is easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow.

    Starting Price: $11.00/month/user
  • 19
    PhoneBurner Icon

    PhoneBurner

    PhoneBurner

    PhoneBurner is a cloud-based power dialer and sales acceleration platform for sales teams and outbound call centers. Our software helps reps connect with up to 4x more contacts, every time they dial - with no awkward pauses or connection delays. PhoneBurner handles time-consuming tasks - like dropping voicemails, sending emails, logging calls, and performing post-call workflows so reps spend their time talking and closing deals. Admins can manage an entire team from one dashboard, run reports, distribute leads, monitor calls, and schedule analytic summaries to ensure every campaign is trending in the right direction. Features like CRM, advanced search, call recording, call transfer, SMS, Local Caller ID, and many more are offered, making PhoneBurner a complete outbound solution. We power millions of calls for thousands of clients every month. Teams rave about the productivity increases, ease of use, and commitment free packages. Try PhoneBurner free without a credit card.

    Starting Price: $149/month/user
  • 20
    Dixa Icon

    Dixa

    Dixa

    Dixa is a real Time Customer Service platform that is designed to reinvent the traditional call center solution, through their agile and intuitive features. With the ability to incorporate 3rd-party apps and social media engagement, Dixa provides alerts for escalations, automated routing, a robust customer database, and a live chat in-app option that gives insight with the use of its' surveys & feedback interface.

    Starting Price: $12.00/year/user
  • 21
    iNexus Icon

    iNexus

    NexInteractive

    iNexus by NexInteractive is an innovative cloud contact center. Fast to setup and highly scalable, iNexus offers powerful tools for inbound and oubound contact centers. These include shotgun ACD, call back manager, multi-level voice conferencing, host swap transfer, dynamic scripting, and so much more. iNexus is built on HTML5 and WebRTC standards to deliver greater versatility and amazing audio quality.

    Starting Price: $49.00/month/user
  • 22
    Ricochet Icon

    Ricochet

    Speed To Contact

    Ricochet is an all-in-one dialer, CRM, and marketing automation platform for enterprises call centers, and sales and customer service teams. Ricochet enables teams to call leads and close deals much faster; manage all prospects, calls, and emails; route and track inbound phone calls; and streamline time-consuming marketing and sales tasks all from one platform. The solution is also highly customizable to fit a team's specific needs and budget.

    Starting Price: $100.00/month/user
  • 23
    PIMS Dialer Icon

    PIMS Dialer

    Pimsware

    PIMS Dialer by Pimsware is a flexible, scalable, and secure cloud-based dialer for call centers of any size. Available for only $125 per agent per month, PIMS Dialer includes unlimited outbound minutes, technical support, call recording, and all features of current and future version of the dialer. It offers a wide range of tools for improving a call center's dialing strategy, call handling, compliance and reporting, and more.

    Starting Price: $125.00/month/user
  • 24
    CallCenterNOW Icon

    CallCenterNOW

    ChaseData

    Modernize your call center with ChaseData Call Center Software. Robust, affordable and cloud-based, ChaseData Call Center Software offers fast and easy deployment, an intuitive interface, and no-code integrations. The platform offers features for inbound, outbound, and blended contact center management, as well as reporting and analytics tools for measuring agent productivity and satisfaction, campaign metrics, and more.

    Starting Price: $89.00/month/user
  • 25
    Aircall Icon

    Aircall

    Aircall

    Aircall is the cloud-based phone system of choice for modern brands of 3+ users. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Start a risk-free trial today!

    Starting Price: $30/user
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Furthermore, some solutions are solely an inbound call center system, while others are outbound call center systems. There are even blended solutions for businesses that need both!

helpful feature routes an incoming call to the most appropriate agent based on the caller’s IVR selections, the phone number the caller dialed and the caller’s interaction history with the company as well as the agent’s skill set. Doing so helps to minimize call wait times and send the caller to the most fitting agent, therefore keeping your customers happy.

Real­time updates

With real­time notifications, all of the statistics of the current callers are pushed to your agents, showing things like wait time, number of agents available, etc. But furthermore, you can make changes to your system in real­time and see them instantaneously. This means that administrators can go in and alter routing or queueing rules on the fly based on the current need.

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