Customer Experience Software

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Compare the Top Customer Experience Software of 2019

Compare the best Customer Experience software currently available using the table below.

  • 1
    Textedly Icon



    SMS Marketing Services made easy. Instantly send 10 or 100,000 SMS or MMS picture text messages to any mobile phone number. Easily build an opt-in subscriber list. Schedule text messages to go out any time you want. Track text message delivery. Our plans start at only $24 per month. Or try our Annual Plans and pay up-front for one year, and get 20% more messages instantly. Plus FREE bonus messages on the Annual Plan.

    Starting Price: $24.00/month
  • 2
    BirdEye Icon



    BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, collect customer feedback, interact with potential customers, ask customers to refer friends and family, improve operations and increase revenue. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, customer referrals, business insights, and competitive benchmarking. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

    Starting Price: $250/month
  • 3
    Vtiger CRM Icon

    Vtiger CRM


    Vtiger offers a single, unified product that enables Marketing, Sales, and Support teams to work together and deliver outstanding customer experiences. Vtiger organises customer data in a single place and everyone on the team gets a holistic view of the customer. Vtiger CRM helps over 300,000 businesses improve revenue, customer loyalty, and team performance by breaking barriers between marketing, sales, and support teams. Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer lifecycle by enabling: 1. Marketing teams to capture and nurture leads. 2. Sales teams to score, track and close resulting deals. 3. Support teams to access complete customer history and provide exceptional support.

    Starting Price: $10.00/month/user
  • 4
    Kangaroo Rewards Icon

    Kangaroo Rewards

    Kangaroo Rewards

    Maximize customer relationships and not just transactions, with Kangaroo Rewards loyalty marketing program. A completely white-label solution, enabling businesses to engage customers via personalized offers and rewards, automated marketing, digital gift cards, custom omnichannel experience and branded app. Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on your customer behavior and trends. Providing you with the power to increase sales and customer engagement. To ensure program success, a loyalty specialist is assigned to each account to train and assist in the set-up of your loyalty rewards program. At Kangaroo, customer loyalty is more than just a program, it’s our business model. Our loyalty platform integrates perfectly with Lightspeed POS systems (Lightspeed Retail, Lightspeed iPad app, and Lightspeed Ecom), Shopify, Magento and Woo Commerce. Kangaroo is available worldwide in English, French, Spanish & Portuguese.

    Starting Price: $79/month Partner badge
  • 5
    Kizen Icon



    The Next-Gen Sales, Marketing, and Customer Experience Platform - Kizen’s founding team has been providing marketing, sales, and operational consulting since 2003 to some of the biggest and fastest growing companies in the world. After using over 200 different legacy platforms, we decided in 2018 that it was time to build technology that would unleash the true potential of teams - a next-generation platform built to save time, drive revenue, and deliver personalized experiences customers love.

  • 6
    vtenext Icon



    What is vtenext CRM+BPMN? - Open Source nature - Business Process Management engine - Native intergation with Salesforce The result? CRM+BPM= CPM customer process manager Break down the Silo Mentality and connect all the business areas with vtenext, how? Thanks to its Open Source nature it can communicate with every software in use and connect them by using its unique BPMN Engine to design and automate most internal procedures, making the activity chain lean, fast and efficient. vtenext is a complete system to manage the relationship with your customers and, at the same time, optimize all business processes without the need of an IT Expert. Already have a CRM but it is not extended to all the Business Areas because of the high costs? Don't worry, it already provides a native integration with Salesforce, but it can be also integrated with other "first class" CRMs.

  • 7
    Sitejabber Icon



    Sitejabber helps you grow your business through reviews by increasing conversions and building a brand consumers will trust. Sitejabber helps you collect authentic business and product reviews directly from your customers to instill confidence in shoppers on your site and convert them into paying customers. Save money by reducing Google Ads spend by getting Google stars next to your PPC ads. Increase your click-through rates by up to 20% and increase your conversions by up to 30%. Sitejabber is an official certified Google reviews partner.

    Starting Price: From $49 per month
  • 8
    Systum Icon


    Systum, Inc.

    Become a world-class business through a single operating platform. Systum helps you to manage inventory, operations, sales and customer service all from a single software application. Then, use the power of business intelligence that comes from real-time customer data to transform your growing wholesale distribution business into a highly-profitable enterprise.

    Starting Price: $625/month
  • 9
    Newired Icon



    Newired empowers companies to guide users to resources and answers on virtually any web application, by making the user learn and perform on the go. We shall not forget that digital is, first and foremost, for people. -Newired makes technology and software more accessible, replacing any disconnected documentation, tutorial, or training with contextual in-place guidance and support. -Newired guides users with in-place help so they can learn by doing until they comprehend it and are comfortable with challenging content, with support that ensures process compliance in complex internal applications. -Newired can be deployed on any web-based application or website without touching the code and can be adapted to meet customers' needs.

    Starting Price: $540 per month
  • 10
    Reputation Desk Icon

    Reputation Desk

    Reputation Desk

    Generate Reviews. Increase Engagement. Drive Traffic. Reputation Desk is an all in one automated software that manages your online business reputation, monitors multiple review sites, generates new positive reviews, and enables you to interact and attract new customers for your business.

    Starting Price: $49.99/month/user
  • 11
    Freshdesk Icon



    Deliver exceptional customer service with Freshdesk, a leading customer support software and ticketing system. Intuitive, feature-rich, and affordable, Freshdesk is trusted by over 150,000 businesses of all sizes to help make their customers happy. Freshdesk helps business users manage all customer conversations in one place, automate repetitive work and save time, and work with other teams to resolve issues faster.

    Starting Price: $19.00/month/user
  • 12


    UNLOC Ltd.

    CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks. The loyal customers can be rewarded with promo codes & QR codes with automatic list generations & rewards management modules.

    Starting Price: $39.00/month
  • 13
    Zendesk Icon



    Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

    Starting Price: $1.00/month/user
  • 14
    Fivestars Icon


    Fivestars Loyalty

    Need a better way to reach your customers? Over 14,000 businesses use Fivestars to bring customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.

    Starting Price: $99
  • 15
    Keatext Icon



    Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Designed to minimize response time, Keatext is the industry’s most agile cloud-based opinion-analysis engine], relying on deep learning and a rich, ever-growing knowledge base. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Keatext was founded in 2010 by natural language processing pioneer Narjes Boufaden. With a team of full-time PhDs, she is delivering on her vision of developing applied AI that helps businesses cultivate meaningful relationships with their customers.

  • 16
    MySurveyLab Icon



    MySurveyLab is online survey software build for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 40 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

    Starting Price: $29.00/month
  • 17
    Userlane Icon



    Userlane is the leading navigation system for software. With Userlane, companies can help their people understand and master any software instantly. Whether you're looking to personalize user onboarding or automate staff training, Userlane is the technology you can count on. The solution offers on-screen interactive software guides for onboarding that works just like a GPS system--it helps users reach their destination. It also provides a virtual assistant for staff training that guides employees through processes, directly within your software apps.

  • 18
    Feedback App Fellafeeds Icon

    Feedback App Fellafeeds


    FellaFeeds is a software business formed in 2018 in India that publishes a software suite called Feedback App Fellafeeds. Feedback App Fellafeeds includes training via webinars, live online, and in person sessions. The Feedback App Fellafeeds product is SaaS, Android, iPhone, and iPad software. Feedback App Fellafeeds offers a free trial. Feedback App Fellafeeds includes online, and business hours support. Feedback App Fellafeeds is customer experience software, and includes features such as action management, analytics, customer segmentation, dashboard, feedback management, knowledge management, Multi-Channel collection, sentiment analysis, survey management, text analysis, and trend analysis. Product pricing starts at $15.00/month. Alternative competitor software options to Feedback App Fellafeeds include Zendesk,, and CloudCherry.

    Starting Price: $15.00/month
  • 19
    Promoter Ninja for NPS Icon

    Promoter Ninja for NPS

    Hoshinplan Strategy

    Send Net Promoter Score (NPS) surveys to customers and collect feedback with Promoter Ninja for NPS, an NPS email survey platform. Promoter Ninja for NPS enables users to create segmented analysis with just one interaction. Promoter Ninja for NPS enables users to send NPS surveys in multiple languages.

    Starting Price: $10.00/month
  • 20
    SightMill - NPS Software Icon

    SightMill - NPS Software


    SightMill provides Net Promoter Score (NPS) survey software to help organisations listen to their customers and gather, analyse and act on customer feedback to improve their products, services and business. SightMill is used by startups to global multinationals to provide flexible customer feedback or employee engagement solutions - offering great value, easy to use features, and a team that'll help you get started. Design feedback surveys to send by email, by SMS, on your website, or at training events. Link SightMill to your CRM or helpdesk system and automate the process. Supports multiple languages, timezones for international organisations. Take us for a trial run - start gathering feedback now with a free trial.

    Starting Price: $25.00/month
  • 21
    SoGoSurvey Icon



    SoGoSurvey is a secure, web-based feedback management platform that helps clients improve customer experience, collect product feedback, and grow employee engagement. It brings special focus to data security and data insights. Both powerful and easy to use, SoGoSurvey offers 24x7 customer support via phone, chat, and email. SoGoSurvey provides the most comprehensive features for organizations that treat feedback as a critical part of their business growth. SoGoSurvey is a true end-to-end feedback management platform. From designing and distributing a questionnaire to analysis and recommendations, SoGoSurvey does everything with ease and a level of sophistication that’s rare in the industry. Sign up for a free trial account or request a demo today!

    Starting Price: $25 per month/user
  • 22
    Nickelled Icon



    Turn new users into engaged customers with Nickelled, a user onboarding software designed to make product tours easy. With Nickelled, businesses of all types and sizes can quickly create code-free walkthroughs that onboard and convert every user. The solution offers an easy to use plugin for making guides on any website, analytics to track how people use guides, integrations with leading live chat, helpdesk, and email solutions, and so much more.

    Starting Price: $199.99/month
  • 23
    Campaign Monitor Icon

    Campaign Monitor

    Campaign Monitor

    Turn customers into raving fans with Campaign Monitor, a powerful email marketing and automation platform that offers the tools to help drive real, bottom line, business results. With Campaign Monitor, building email campaigns that convert is easy. Simply use Campaign Monitor's drag-and-drop email builder and choose from hundreds of beautiful and professionally-designed templates. The platform also comes with a wealth of tools for creating personalized customer journeys, creating smart segments, and building one-to-one relationships with every email subscriber.

    Starting Price: $9.00/month
  • 24
    Really Simple Systems CRM Icon

    Really Simple Systems CRM

    Really Simple Systems

    Really Simple Systems is a powerful, small business CRM system that's designed for growing teams, working B2B. Really Simple Systems CRM provides everything your sales team needs to manage customers, prospects and sales, without letting the technology dictate your strategy. The CRM system also comes with integrated email marketing and customer service desk modules and is accessible anywhere on desktops, tablets and smartphones. The CRM is designed so it is easy to set up and easy to use. This means you can train your team in minutes, so you can concentrate on growing your business.

    Starting Price: $14.00/month
  • 25
    Salesmate Icon



    Salesmate, a web-based integrated CRM platform, provides users with additional functionality for business automation, acceleration, and sales management. Salesmate is ideal for small businesses and startups across North America and Canada. With Salesmate, users can get more leads and manage their sales pipelines easily. Salesmate also allows users to monitor lead conversation, distribute leads among sales personnel, track new leads, delegate follow-ups, and more. If you are a small business and using calling for your business, then we have a great news for you all!! 🆕 Salesmate CRM is now coming up with the built-in calling 📲 and bulk SMS features. Which means, no more integrations, no add on hardware cost. Just make and receive more sales calls from your CRM system. You can also make use of your smartphone for this feature.

    Starting Price: $12.00/month/user
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