Compare the Top VoIP Software of 2019

Compare the best VoIP software currently available using the table below.

  • 1
    Ring4 Icon

    Ring4

    yourVirtualSIM

    Ring4 provides companies and individuals with a lightweight cloud solution to manage phone lines as simply as they manage emails. The Ring4 smart numbers work on any iOS or Android device and can be managed via the Admin Console. Ring4 phone numbers are mobile and support unlimited texting, unlimited calling, voicemail and call recording. Ring4 starts at $9.99/month/line.

    Starting Price: $9.99 per month per user Partner badge
  • 2
    Ooma Office Icon

    Ooma Office

    Ooma

    Award-winning and low-cost business phone system for businesses of all sizes. Ooma Office offers reliable business phone service with advanced enterprise-grade phone features like a virtual receptionist, extension dialing, conferencing and music on hold. When your business grows, Ooma Office can expand with your needs. Ooma Office is built for small businesses. Whether you have 2, 20, or 200 employees, you can rely on Ooma for an effective office phone system. There are no contracts, and you can keep your number. From our virtual receptionist to extension dialing, the features go on and on. All of this and more only costs $19.95 per month per user. It’s no wonder we keep winning awards.

    Starting Price: $19.95 per month per user
  • 3
    VirtualPBX Icon

    VirtualPBX

    VirtualPBX

    Get Unlimited Local Minutes for your Business as low as $18.99/mo––––– Level up your business phone system without leveling up the complexity. VirtualPBX's clean, fast, and intuitive interface was designed to save you time and money while bringing modern features to your fingertips. Set up your phone system in as little as 5 minutes and start taking advantage of all the enterprise-grade features VirtualPBX has to offer. Plus, only with VirtualPBX can you receive 24/7 access to telephony experts 365 days per year. Get trusted VoIP for any office, anywhere. Begin your 14-day free trial today!

    Starting Price: $15.99/month Partner badge
  • 4
    Jive Voice Icon

    Jive Voice

    Jive Communications

    Give your business a professional boost with Jive Voice. A cloud-based, feature-rich business phone system, Jive helps thousands of organizations across all industries and sizes to streamline their communications and achieve greater success. Jive Hosted VoIP offers a wide array of features designed to replace legacy landline phones, including unlimited voicemail boxes, auto attendants, and local and long-distance phone numbers.

    Starting Price: $19.95/month/user
  • 5
    Business VoIP Solutions Icon

    Business VoIP Solutions

    ClarityTel

    When you're looking for cost-effective, easy-to-use phone system solutions for your business, turn to ClarityTel. A trusted provider of advanced phone systems in the cloud, ClarityTel helps organizations meet their communication needs at a fraction of the cost of a traditional landline. Get the next generation of VoIP phones with ClarityTel.

    Starting Price: $19.99/month/user
  • 6
    GlobalMeet Icon

    GlobalMeet

    PGi

    GlobalMeet, a new generation unified communications (UC) platform, helps our customers create connections with their employees, customers and shareholders. GlobalMeet provides a rich feature set including enterprise voice, a cloud-based business phone system, text messaging, chat and HD video and web conferencing. Built on our collaboration heritage, we simplify and unify your users’ experience and improve their productivity with a single intuitive platform.

  • 7
    iDeals Virtual Data Room Icon

    iDeals Virtual Data Room

    iDeals Solutions Group

    Share and collaborate on business-critical documents securely with iDeals Virtual Data Room, an on-premise, and cloud-based virtual data rooms platform. iDeals Virtual Data Room has primary features including document security, reporting, tracking, user management, and document management. iDeals Virtual Data Room allows users to build and manage a customized virtual data room for uploading data in a folder structure.

    Starting Price: $99.00/month
  • 8
    CloudTalk Icon

    CloudTalk

    CloudTalk

    Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centres (sales and customer service teams). 25+ integrations with favourite CRM, helpdesk or e-commerce tools as Shopify, SalesForce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

    Starting Price: $10.00/month Partner badge
  • 9
    PhoneWagon Icon

    PhoneWagon

    PhoneWagon

    PhoneWagon is the #1 Top-Rated Call Tracking Software. Beautiful, simple, and easy to use. 14-day trial (no credit card). Create a campaign in under 30 seconds with local or toll-free phone numbers. PhoneWagon helps businesses grow by understanding which marketing campaigns deliver the highest return on investment and delivering world-class customer service through our voice and text messaging communications tools. PhoneWagon is a beautiful, easy-to-use call tracking software that helps digital marketing agencies and their clients understand which marketing campaigns are effective. 93% of businesses rely on phone calls to convert leads into paying customers. Marketing agencies are able to prove to their clients that they are driving them valuable inbound phone calls that convert into paying customers. Our white-labeled dashboard enables marketing agencies to keep a consistent brand as they give their clients a beautiful interface to see all their phone calls and texts.

    Starting Price: $10.00/month
  • 10
    FluentStream Icon

    FluentStream

    FluentStream Technologies

    Do you want a business phone service that works without costing a fortune in setup or monthly fees? Wouldn't it be nice to focus on your customers instead of spending hours on hold with your provider every time you want to make a small change? Welcome to FluentStream! We're committed to being the easiest business communication system to do business with. We offer no-contract plans with 24/7 client success for every account. Not only will we hold your hand throughout the entire onboarding process, but we'll do everything on your behalf (including the hassle of calling your internet provider). We know how complicated phone setup can be, and we're more than happy to do the heavy lifting so you don't have to. It's all part of being the easiest business to do business with.

    Starting Price: $20.00/month/user
  • 11
    8x8 Virtual Office Icon

    8x8 Virtual Office

    8X8

    Founded in 1987, 8X8 is a software organization based in the United States that offers a piece of software called 8x8 Virtual Office. The 8x8 Virtual Office software suite is SaaS, Mac, Windows, Android, iPhone, and iPad software. 8x8 Virtual Office offers online, business hours, and 24/7 live support. 8x8 Virtual Office is collaboration software, and includes features such as call parking, call recording, contact management, encryption, IVR / voice recognition, ring groups, SIP trunking, unified communications, and voice quality enhancement. Software pricing starts at $19.99/month/user. Some competitor software products to 8x8 Virtual Office include FluentStream, 3CX, and VoIP Innovations.

    Starting Price: $19.99/month/user
  • 12
    Insider Telecom Icon

    Insider Telecom

    Insider Telecom

    Get a business phone system without breaking the bank! We help small businesses in the United States get access to big business tools, while keeping prices within reach. In fact, with Insider Telecom, we provide the equipment as long as you need it. Enjoy features like caller ID, call forwarding, conference calling, intercom, auto attendant, and many more! No big upfront purchase for a complete business phone service. That's the Insider Telecom difference. Our support team knows that you probably don't speak "telephone." So they're trained to listen for and understand the root of your specific need - from training and configuration, all the way to fitting you with a different phone system. We want to be sure you're working with the right platform.

    Starting Price: $17.95 per user per month
  • 13
    Freshcaller Icon

    Freshcaller

    Freshworks

    Freshcaller is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Freshcaller provides you an option to start at $0 license fee so that you can launch your call center by only paying for your calls. You can purchase a phone number inside Freshcaller, and start making calls immediately. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.

    Starting Price: $25.00/month
  • 14
    MightyCall Icon

    MightyCall

    MightyCall

    MightyCall is a cloud-based phone system designed for small business owners and their companies. With MightyCall, small businesses can create a professional first impression and deliver outstanding customer service. Top features include crystal-clear sound, toll free or local vanity number, auto attendant, call forwarding, voicemail and transcription, custom greetings and music on hold. No hardware required, MightyCall phone service can be accesses through mobile apps, deskphone & softphone, webphone or your existing phone.

    Starting Price: $19.99/month
  • 15
    Versature Icon

    Versature

    Versature

    Versature is an industry leader in Unified Communications as a Service (uCaaS), delivering SaaS-based business VoIP communications and call analytics solutions to Canadian businesses. With an exclusive focus on VoIP and SIP trunking for business, Versature delivers the highest-quality Polycom phone systems, a sophisticated set of features, integrations with CRM platforms and in-depth call analytics solutions. Trusted by clients and partners, Versature prides itself in its commitment to customer success, offering 24/7 Canadian-based tech support and ongoing learning so that every client can get the most out of their phone solution. Trusted by Managed IT service providers across Canada, MSPs partner with Versature to provide their end-user customers with a reliable VoIP solution and management platform that can take their communications to the next level. The Versature Partner Program is open to all MSPs, ITSPs, VARs, and SIs servicing Canadian businesses for two or more years.

    Starting Price: $29.99/month/user
  • 16
    CloudConnect Icon

    CloudConnect

    CloudConnect Communications

    Cloud Connect is poised to be a DOT Licensed Virtual Network Operator offering India’s most comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.

  • 17
    Phone.com Icon

    Phone.com

    Phone.com

    Phone.com offers comprehensive unified communication & collaboration tools to over 30,000 small businesses in the US. For businesses and entrepreneurs who need flexible, affordable, and reliable communication systems that support remote and mobile employees, Phone.com provides a complete cloud portfolio of communication, collaboration, and enhanced business services to seamlessly connect with anyone anywhere on any device. Our lean APIs help streamline workflows by extending UC services into third-party portals, middleware, and CRM platforms, and creates new use-cases with custom integrations. Phone.com is headquartered in Newark, NJ and has offices across the country to best serve your every need.

    Starting Price: $9.99/month
  • 18
    Cytracom Icon

    Cytracom

    Cytracom

    Cytracom makes VoIP simple—simple to sell and simple to use. With a reliable platform built on flexible, cloud-based technology, Cytracom delivers fully managed, enterprise-grade Hosted VoIP tailored to small business needs. A 100% channel-driven model brings its nationwide partners directly to customers, providing the ease and comfort of working with local, trusted managed service providers. As the move to the cloud continues, Cytracom VoIP solutions enable partners to expand their portfolios and ultimately extend their reach and revenue with end-to-end managed services. Unparalleled tools, support, and training gives partners an advantage over the competition, reinforcing Cytracom’s commitment to their success and confidence in its solution. To learn more visit cytracom.com

    Starting Price: $27.95/month/user
  • 19
    Kixie Icon

    Kixie

    Kixie Web

    Start making productive sales calls in minutes with Kixie PowerCall! This reliable, cloud-based interactive voice response (IVR) solution allows users automate their sales processes. Available in the cloud or on-premises deployment, Kixie PowerCall provides users enterprise-grade features that include call recording, one-click dialing, call history, call coaching and reporting, all of which can help improve the call experience and deliver exceptional customer service. The solution also provides agents with a functionality to receive calls remotely on their mobile devices.

    Starting Price: $15.00/month/user
  • 20
    CrazyCall Icon

    CrazyCall

    CrazyCall

    CrazyCall is easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow.

    Starting Price: $11.00/month/user
  • 21
    Dixa Icon

    Dixa

    Dixa

    Dixa is a real Time Customer Service platform that is designed to reinvent the traditional call center solution, through their agile and intuitive features. With the ability to incorporate 3rd-party apps and social media engagement, Dixa provides alerts for escalations, automated routing, a robust customer database, and a live chat in-app option that gives insight with the use of its' surveys & feedback interface.

    Starting Price: $12.00/year/user
  • 22
    Aircall Icon

    Aircall

    Aircall

    Aircall is the cloud-based phone system of choice for modern brands of 3+ users. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Start a risk-free trial today!

    Starting Price: $30/user
  • 23
    Dialpad Icon

    Dialpad

    Dialpad

    Built entirely from the ground up on Google Cloud Platform, Dialpad’s business communications platform provides unmatched mobility, flexibility, and security to more than 50,000 of the world’s most innovative businesses. It’s suite of products include Dialpad Talk, Dialpad Sell, Dialpad Support, and UberConference, all of which have native Voice Intelligence features. All of Dialpad's offerings directly integrate with other business-critical cloud applications such as G Suite, Salesforce, and Zendesk for maximum productivity and end-user efficiency.

    Starting Price: $15.00/month/user
  • 24
    Nextiva Office Icon

    Nextiva Office

    Nextiva

    Nextiva Office is a feature-rich cloud-based unified communications service offered by Nextiva. Offering businesses more ways to communicate than ever, Nextiva Office helps to empower today's modern businesses. Whether on the desk or on the road, teams subscribed to Nextiva Office can enjoy seamless mobility, clear communication, and a scalable service.

    Starting Price: $19.95/month/user
  • 25
    Telzio Icon

    Telzio

    Telzio

    Telzio powers business VoIP phone systems for leading organizations around the world. With the most reliable uptime in the industry, feature-rich solutions and a modern interface that makes configuration instant and effortless, Telzio is the #1 cloud phone system for businesses. Get toll free numbers, call center routing features, real-time call data, call analytics, and more. Telzio's unique usage-based pricing reduces monthly telecom expenditures by an average of 30%. Unlimited users, simultaneous calling, call recording, voicemail transcription, and 24/7 customer service is included.

    Starting Price: $50/mo for unlimited users

Understanding VoIP Software

Voice over Internet Protocol (VoIP) is a software program that you can use to make calls using your internet connection as a phone line. Since you're already paying for internet access, the only added cost is purchasing the VoIP software, thereby reducing your cost of phone services.

Mobile apps are also available from the top VoIP software vendors, allowing you to use your mobile phone to make and receive calls from anywhere.

Especially useful for business, some of the more important aspects of using a VoIP system include video calling, screen and file sharing, web conferencing and chat. Additional high-end features include solutions also offer digital assistants, call queues and integrated email.

More prominent VoIP providers include Avaya, Skype, 8x8 and Viber. Our team of B2B software experts provide comprehensive reviews of these platforms, including RingCentral, one of the highest scoring solutions in the VoIP category.

Choose the Best VoIP Software for Your Needs

VoIP cuts the traditional landline wires often used in a business telephone system and anticipated to diverge and effectively displace traditional landlines in modern businesses for the foreseeable future. Realistically, the increasing volume of worldwide VoIP software providers demonstrates that fast and reliable online phone service will permanently institute Voice over Internet Protocol as our standard communication outlet more quickly than we can imagine.

Why cut the cord on traditional landlines for VoIP? It's elementary – Today's VoIP software platforms for nearly any businesses and SMBs are multi-faceted, customizable, omnipresent, and cost so much less than the convoluted landline systems! Although the benefits of software-based VoIP systems vary from one platform to the next, what remains a common thread is that they all rely on IP networks to transmit voice calls. This translates to a much more efficient customer connection throughout your entire business system.

VoIP: First Things First

You may dream of having a more state-of-the-art business; however, you should consider whether a VoIP solution would be beneficial to your needs. Two benchmarks must be met first before opting for a VoIP system: One – will a VoIP system minimize the call traffic you receive each day? Second – do you have the necessary internet systems prepared to install and initiate an advanced VoIP platform to handle those calls?

The basis of any VoIP platform requires a stable broadband internet connection and solid bandwidth, followed by the flawless performance of all of your switches and routers. VoIP translates voice calls to data, so your internet system will be data-heavy. This requires a system that can compile traffic according to priority and help you select the correct system provider, specifically one that offers caps on bandwidth so you don't have to set them yourself.

Not only does your internet system need to be adequate, you also require the correct hardware (telephones, fax machines, routers, adapters, etc.) that can recognize and protect against probable security threats. Defense against your security include anticipating traffic volume, installing DDoS and password control to prevent hacks to your network.

Installing and Launching VoIP

Often the VoIP software is hosted elsewhere, eliminating any difficulties you may have with its installation. You can also bypass the need of redirecting or forwarding calls without added hardware installation.

A more complicated option is investing in a VoIP compatible PBX system that uses a PSTN gateway that converts data to voice calls. While this type of a system may be less expensive, it also requires a much more arduous installation process and may not be worth the investment in the long run.

The basis of VoIP technology itself is three-fold, all working toward the primary function of any VoIP system - the ability to make virtually free phone calls.

One installation option is to use IP phones. They look like conventional telephones; however they use an RJ-45 Ethernet connection rather than the standard RJ-11 connection. Via the Ethernet, all calls are transmitted to your network router so you can implement them online via Wi-Fi.

Secondly, and also requiring a solid and quick internet connection, is to install an analog adapter. With this installation, the analog adapter converts all analog phone calls to digital data. Although this seems like a convoluted approach, it is one of the easiest ways to install and launch your VoIP system quickly.

The third installation option also manages long-distance calls. In this instance, you must establish a connection between multiple devices through a DSL modem. Since you will also have monthly payments to your ISP for the modem and services, this once again spotlights the lower cost features of VoIP.

Testing VoIP Software Through Free Trials

The try-before-you-buy concept is critical before making the final decision on your new system. It's important that you thoroughly understand what each software option is, what it does and how it can positively affect your business's productivity.

Targeted Businesses for VoIP Software

  • Small and mid-sized businesses and organizations can lower costs with VoIP systems.
  • Larger operations can take advantage of the higher-end services with business-level VoIP services.

6 Featured Top-Rated VoIP Platforms

  1. MightyCall: an advanced virtual phone system that centralizes all of your customer calls, emails and social media activities, into one queue for easier tracking.
  2. Nextiva: an all-in-one cloud-based system for voice calls, business conferences, online meetings, and more. They also offer a free online demo.
  3. 8×8: another cloud-based VoIP service for small to large enterprises with advanced features that include web conferencing, internet faxing and Smartphone integration.
  4. Skype: a web-based communication tool, Skype is more than text software. It also offers video chat and international calling services.
  5. Mitel: Mitel Communications offers a suite of cloud-based services to integrate any size business including phone and video conference calls, web sharing capabilities, and mobile communications.
  6. Google Hangouts: a communications platform developed by Google that offers a variety of communications services including text, phone calls and video chats.

4 Typical Categories of VoIP Software

  1. Integrated platforms – For the beginner just learning about VoIP systems, integrated systems utilize traditional phone equipment and legacy systems integrated with VoIP software. Users are familiar with their current phone systems while the software works in the background to enhance the legacy system.
  2. SIP Trunks – Session Initiation Protocol is an ideal solution for companies still using PBX systems yet want all of the benefits of VoIP including mobile phone capabilities.
  3. Managed IP PBX – Comparable to SIP Trunks, but the provider manages the details and maintains the technology. The equipment is provided from the IP vendor and charges for its services.
  4. Hosted IP PBX – a cloud-based system similar to managed IP, however the business does not receive hardware from the service provider.

7 Key Features of VoIP Software

  1. Find Me/Follow Me – an advanced call routing, call-forwarding feature for mobile teams. Users provide a list of phone numbers where they can be reached prior to the call being forwarded to voicemail.
  2. Voicemail to email Transcription – this feature will transcribe your voicemail messages into text and send them to your email inbox.
  3. On Hold Music – Callers placed on hold will hear music while they're on hold.
  4. Call Screening – Using a Caller ID feature, you can see the phone number of the caller, allowing you to decide how to handle the call.
  5. Auto Attendant – Callers are greeted with an automated voice menu system allowing callers to select the proper menu option for their needs.
  6. Conferencing – This feature allows you to seamlessly coordinate a conference including a floor monitor, inviting participants, muting callers and even "hand raises" for participants who want to ask questions or comment.
  7. Do Not Disturb – Use this option to put a temporary block on incoming calls while you are busy.

VoIP Software Benefits

In comparing various VoIP software platforms, we found the following two benefits:

  1. VoIP is relatively inexpensive, thereby keeping you within your budget.
  2. VoIP keeps your up-front costs low, regardless of the size of your company, especially those who already maintain a strong broadband internet connection for their current calls and instant messaging. With the exception of SIP, most times there is no need for high-end hardware to support a VoIP system. Most providers also offer package subscriptions without contracts, so you only pay for the services or data that you use. If you operate a global unconsolidated business, you can save on the free international calling benefit, which further enhances the attractiveness of the low-cost startup.

VoIP Redirected Mobile Calls via VoIP

This is another benefit for the discerning businessperson who is always on the go. You can use your cell phone to call and receive calls right from the home office just by installing an app.

VoIP - Powerful and Multi-Faceted

Unheard of with traditional landline phone services, VoIP provides multi-faceted, powerful and timesaving services including, but not limited to instant notifications, voice mail, voice recording and transcription.

Are There Risks with VoIP?

Depending on the quality of your internet connection, you may experience disruptions in your phone service or poor quality calls. While these risks are not seen in traditional landline systems, if your internet provider is stable and your connectivity is solid, the cost and timesaving features far outweigh the risks.

To offset any disruptions, if your employees' internet connections are reliable, you can offer them the option of working from home if your office experiences a loss of connection so you don't miss many calls if any.

Special Calls May Require Extra Fees

Some unique calls require additional payment, for example, emergency calls or international calls to countries with higher rates. You should inquire about free-minutes packages if you know you'll be calling overseas often.

Traffic Going Through the Internet May Not Be the Most Secure

If you regularly route unencrypted confidential or critical business information toward the internet, you risk hackers getting that information. Having a virtual private network (VPN) offers relative protection but it isn't 100% foolproof and shouldn't be completely relied upon.

Furthermore, unless you configure your wireless security during installation, your network may be exposed to a number of vulnerabilities in the VoIP system.

Overview of VoIP Software Pricing

There are myriad VoIP providers today, and they may continue to increase in the near future. Taking this into consideration, there is obviously a wide range of pricing structures that vary from one provider to the next.

There are also varying degrees of features, all with their own costs including specific hardware necessary to run the service and additional costs for hosting, installation and maintenance. Some providers detail the total costs before you purchase and install the system. Others offer contract-specific costs based on your needs and the detailed costs involved, including any special add-on services.

Overall, you can find a VoIP provider from as little as $19.99 in case of popular solutions like MightyCall up to $5000 for enterprise tools; however we advise you to check and compare providers and use their trial or demo programs first before making a final decision.

Expert insight about the business VoIP providers comes from our partners.

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